• Serving Pakistan’s Artisans & Textile Industry Since 1985
  • Bespoke Spools & High-Tenacity Cords

Need Help?

Contact Us

Refund and Returns Policy

Return & Refund Overview

At Najaf Traders, we strive to provide high-quality products and complete customer satisfaction. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The product is unused and in its original packaging.
  • The return request is made within 7 days of receiving the order.

Non-Returnable Items

The following items cannot be returned:

    • Products damaged due to customer misuse.
    • Used or opened products.
    • Products without original packaging.
    • Clearance or sale items (unless damaged or incorrect).

Refund Policy

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed using the same payment method used for the purchase.

Exchange Policy

If you receive a damaged or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

Return Process

To request a return:

  1. Contact our customer support.
  2. Share your order number and photos of the product (if damaged or incorrect).
  3. Wait for return approval.
  4. Send the product back according to the instructions provided.

Refund Processing Time

Approved refunds are usually processed within 5–10 business days after the returned product has been received and inspected.

Shipping Costs for Returns

  • If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.
  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📞 Phone: +92-300-4381214
📧 Email:  sales@najaftraders.com

Main Menu

All Categories